Refund Policy
Sure, here's a sample refund policy for an ecommerce store based in Australia:
City 2 Country Online Store Refund Policy
1. Introduction
We want you to be completely satisfied with your purchase from City 2 Country Online Store, an Australian-based ecommerce store. If for any reason you are not satisfied, you may return your item(s) for a refund or exchange in accordance with this Refund Policy.
2. Eligibility for Refunds
To be eligible for a refund or exchange, items must be in their original condition and packaging, and must be returned within 14 days of receipt. We do not accept returns or exchanges of personalized or custom-made items, or of items that have been used or damaged after receipt.
3. Refund Process
To initiate a refund or exchange, please contact us at shop@city2country.au with your order number and the reason for the return. We will provide you with instructions for returning your item(s) to us. You are responsible for the cost of return shipping, unless the item(s) you received were defective or incorrect.
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that shipping fees are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at shop@city2country.au within 14 days of receipt. We will provide you with instructions for returning the item(s) to us. Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment, including the cost of return shipping.
5. Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our website or purchase of our products after any such changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at shop@city2country.au.